Frequently
Asked Questions
Have questions? We've got answers. Explore our FAQs to find helpful information about using ScratchMania, from gameplay tips to account management.
Have questions? We've got answers. Explore our FAQs to find helpful information about using ScratchMania, from gameplay tips to account management.
Find out how to easily create and access your ScratchMania account, and troubleshoot any issues that may arise.
Learn how to manage your account settings, update your information, and keep your account secure.
Understand the rules and gameplay mechanics of our scratch card games to maximize your chances of winning.
Navigate through the ScratchMania platform with ease by learning about our user-friendly game interface.
Discover how game results are determined, and where to find your game history and winnings.
Get information on game pricing, in-game purchases, and how to manage your spending within the app.
Find answers to some of the most common questions asked by our players. Whether you're curious about account settings, game mechanics, or just looking for tips, our FAQs cover it all.
Yes. You may have multiple accounts, as long as each account has its own number and email address. No more than one account can have the same email address and mobile number linked to it.
You can deactivate your account from the settings page. To reactivate, simply log in again with your credentials and follow the prompts.
Contact our support team immediately through the Contact Us page. We will investigate and secure your account as quickly as possible.
Select a card from the collection, purchase it with your credits, then scratch off the virtual layer to reveal numbers or items. Match the winning combination to win!
Each scratch card has its own winning mechanics. Match numbers, find items, or complete combos depending on the game mode. Prizes are awarded instantly!
Winnings are credited instantly to your account balance. You can withdraw via GCash, Maya, bank transfer, or PayPal from the Dashboard.
Go to your Dashboard, select Top-Up, choose your preferred payment method (GCash, Maya, BPI, VISA, BDO, PayPal), and enter the amount.
Navigate to the Withdraw section in your Dashboard, select your payout method, enter the amount, and confirm. Processing times vary by method.
If you notice discrepancies in your balance, please contact our support team with your transaction details and we'll resolve it promptly.
We take your privacy seriously. All personal data is encrypted and stored securely. Read our full Privacy Policy for detailed information on how we protect your data.
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Experience the thrill of winning with ScratchMania, the ultimate destination for online scratch card games. Play, win, and enjoy the excitement.